Applies to: every Merchant, and every user of the Platform.

This Acceptable Use Policy is part of, and incorporated into, the Merchant Terms of Service. Capitalised terms have the meanings given there. Where this AUP conflicts with the Terms, the Terms prevail unless the Terms say otherwise.

The Platform is a white-label crypto-payments platform. Because crypto transactions are generally irreversible and involve heightened financial-crime and sanctions risk, we enforce this AUP strictly.

1. Your core responsibility

1.1. You are solely responsible for the legality of your own business, products, and services, and for your own End Customers and their transactions. Using the Platform does not transfer any of that responsibility to us or to our upstream payments and settlement provider.

1.2. You must comply with all laws that apply to you, hold any licences your activities require, and not use the Platform to do anything that is unlawful, that facilitates unlawful activity by others, or that breaches this AUP.

1.3. You must apply reasonable controls over your own End Customers, appropriate to your risk, and must not knowingly process payments for prohibited activities or prohibited persons.

2. Prohibited users

You must not use the Platform, and must not knowingly provide the Platform's benefits, to:

2.1. Sanctioned parties. Any person, entity, or vessel that is the target of economic or trade sanctions, or that is owned or controlled by, or acting on behalf of, such a target — including parties on applicable UN, UAE, EU, UK, or US (OFAC) sanctions lists.

2.2. Sanctioned or restricted jurisdictions. Persons in, ordinarily resident in, or established in comprehensively sanctioned or embargoed jurisdictions, or other jurisdictions we block. The United States is currently out of scope / geoblocked.

2.3. Barred persons. Anyone we are legally prohibited from dealing with, anyone previously terminated for breach of this AUP, or anyone who provides false, misleading, or incomplete KYC/KYB information.

2.4. Unauthorised representatives. Anyone who is not authorised to act for the business they claim to represent.

3. Prohibited activities (hard-prohibited)

You must not use the Platform in connection with, or to facilitate, any of the following. These are hard-prohibited — no exceptions:

3.1. Money laundering, terrorist financing, or proliferation financing, or any attempt to conceal the origin, ownership, or destination of funds.

3.2. Sanctions evasion, including structuring, obfuscation, or use of intermediaries to evade sanctions or screening controls.

3.3. Fraud and deception, including scams, phishing, "pig-butchering"/romance-investment fraud, Ponzi or pyramid schemes, high-yield investment programs, deceptive or misleading offers, and unauthorised or "no-questions-asked" cash-out services.

3.4. Illegal goods and services, including illegal drugs and controlled substances, precursor chemicals, illegal firearms/weapons and ammunition, explosives, human trafficking, forced labour, organ trade, and any child sexual abuse material (CSAM). CSAM and human trafficking are reported to authorities.

3.5. Stolen, hacked, or illegally sourced funds or assets, including proceeds of ransomware, darknet-market activity, or theft, and any use of mixers/tumblers to launder such proceeds.

3.6. Terrorism, violent extremism, or incitement to violence or serious harm.

3.7. Intellectual-property infringement, including sale or distribution of counterfeit goods or pirated content, or unlicensed use of trademarks or copyrighted works.

3.8. Market abuse and manipulation, including insider dealing, wash trading, spoofing, pump-and-dump schemes, and market manipulation in any asset.

3.9. Regulated activities you are not licensed for, including operating as an unlicensed money services business, exchange, virtual-asset service provider, deposit-taker, lender, securities/derivatives dealer, or insurer, where a licence is required. You must hold every licence your activity requires.

3.10. Circumvention and abuse of the Platform, including evading Fees, limits, screening, or security; misusing APIs; introducing malware; or attacking, overloading, or probing the Platform without authorisation.

3.11. Anything otherwise unlawful under any law applicable to you or to us.

4. Restricted / case-by-case activities

The following categories are not automatically banned but are restricted. They are permitted only where lawful for you, where you hold any required licences, and where we give prior written approval after enhanced due diligence. We may refuse, condition, or withdraw approval at our discretion:

  • 4.1. Gambling, betting, gaming, and lotteries — including online casinos and sports betting.
  • 4.2. Adult content and services — lawful adult entertainment and related services.
  • 4.3. Weapons and related goods — lawful sale of firearms, ammunition, and accessories where licensed.
  • 4.4. Regulated financial products — lawful, licensed trading/brokerage, lending, or investment offerings.
  • 4.5. Precious metals, high-value goods, and art/antiquities — higher money-laundering risk.
  • 4.6. Tobacco, vaping, alcohol, cannabis/CBD — where lawful and licensed in the relevant market.
  • 4.7. Pharmaceuticals, nutraceuticals, and "as-seen-on-TV"/negative-option billing — mislabelling and consumer-harm risk.
  • 4.8. Marketplaces, PSPs, and other aggregators that process for third parties — because your own End Customers become a downstream risk we must understand.
  • 4.9. Charities, NGOs, and money-remittance-adjacent flows — elevated financial-crime exposure.

If you operate in any restricted category without our prior approval, that is a breach of this AUP.

5. Screening and monitoring

5.1. You agree to KYC/KYB, sanctions, PEP, and adverse-media screening at onboarding and on an ongoing basis, performed via a third-party identity-verification vendor and our own controls.

5.2. We may monitor transactions and use blockchain-analytics and other tools to detect prohibited activity, sanctions exposure, or high-risk fund flows. We may request information about you or your End Customers and may pause activity pending review.

6. Consequences of breach

6.1. If we reasonably believe you have breached this AUP, we may — immediately and without prior notice — take any of the following, alone or together:

  • (a) warn you and require you to cease the activity;
  • (b) suspend, restrict, or rate-limit your access to the Platform or specific features;
  • (c) hold, freeze, or reserve funds or balances to the extent the Provider's systems and law permit;
  • (d) terminate these Terms and close your Workspace (clause 15 of the Terms);
  • (e) retain transaction and account records as required by law; and/or
  • (f) report the activity to regulators, law enforcement, the Provider, or other authorities, and (in some cases) we may be legally prohibited from telling you that we have done so ("tipping-off").

6.2. Because crypto transactions are generally irreversible, we cannot guarantee recovery of any funds involved in prohibited activity. You remain responsible for losses and for indemnifying us under the Terms.

6.3. Nothing in this AUP limits any other right or remedy available to us under the Terms or at law.

7. Reporting

If you become aware of prohibited activity on your Workspace or by your End Customers, or of a suspected security or compliance issue, contact us promptly at [email protected].

End of Acceptable Use Policy.